General Terms and Conditions of Sale

The following General Terms and Condition of Sale together with the documents referred to below including  the Privacy Policy and Legal Notes,  govern the offer and sale of products on our website “ www.vituliashop.com

These General Terms and Condition of Sale are governed by Italian Law and in particular by Italian legislative decree 6 September 2005 no. 206 and subsequent amendments and additions on certain aspects related to e-commerce.

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu

 

  1. Our Business Policy

The products vendor and the owner of the ecommerce platform vituliashop.com is MOTHERLAND Calabria International FOOD SRL ( “MOTHERLAND FOOD Srl “), that has its registered office in Italy at Via Alessandro Turco n. 93, 88100 Catanzaro, business register number, tax code and VAT number 03383930793 – e-mail: info@vituliashop.it

These General Terms and Condition of Sale ( together with the documents referred to Privacy Policy and Legal Notes) regulate the offer, transmission and acceptance of purchase orders relating to products on vituliashop.com between the users  of vituliashop.com Consumers and Motherland Food Srl.  Before sending orders and purchasing products we recommend you to read  and accept these General Terms and Condition of Sale, available on vituliashop.com also on your order form.

By submitting an order form, you agree and accept unconditionally these General Terms and Condition of Sale as well as further conditions contained on vituliashop.com, through links, including Privacy Policy.

If you are not agree with certain provisions of these General Terms and Condition of Sale, please do not submit your order form for the purchase of products on vituliashop.com

These  General Terms and Condition of Sale, and in particular the Consumer Rights and the Rights of Withdrawal  do not regulate the sale of products performed by third parties ( trade, business or profession ).

Your  contract with us is governed by Italian Law and the language  used is Italian.

 

 2. Chose and order the Products

To place an order for the purchase of one or more products on vituliashop.com, you must fill out the on line order form and send it electronically following the relevant instructions on the website.

The order form contains a link to these General Terms and Condition of Sale, the relevant unit price ( including taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs, and references to the terms and conditions for returning purchased products, in accordance with consumer protection legislation.

2.1 An order shall be deemed submitted when MOTHERLAND FOOD Srl receives your order form electronically and the order information has been verified as correct.

2.2 Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Condition of Sale and to identify and correct possible input errors.

2.3 After your order form has been submitted, MOTHERLAND FOOD Srl will process your order.

2.4 The  purchase order is completed  when the “ consumer “ receive an e-mail that confirm the purchase order.

2.5 Before completing your order, we remind you to make sure that it does not contain any errors and that the data entered for shipping is correct. Any discrepancies or errors will have to be promptly communicated. If we don’t receive any communication within 12 hours of receipt of the order, this will be put in processing for shipment.

We will inform you immediately in the case of one or more products are not available, including any possible delivery date.

 

  1. Product Informations

All products informations are available on vituliashop.com.

3.1 The main characteristics of products and their ingredients are shown on vituliashop.com on each product page. The products offered on sale on vituliashop.com may not exactly correspond to real garments in terms of image and colors due to Internet browser or monitor used.  If there is a difference between the image and the description of the product, the description of the product prevails .

3.2 On vituliashop.com we offer for sale luxury food and top-quality products.

All prices are in EURO and are inclusive of VAT.

Prices are subject to change and will be as quoted on our site from time to time, except in case of obvious error. Check the final price of sale before sending the relevant order form

 

  1. Shipping and Delivery of the Products

UPS  is our courier for all shipments in Europe. Delivery is guaranteed on the 5-7 working day for orders placed by 11.00 a.m.  GMT. Working days are Monday to Friday. All orders are shipped from Italy.

The shipping cost varies according to your country destination, it is in Euro and inclusive of VAT.   Now in EUROPE  Shipping is free for orders above 150,00 EURO. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.
4.1 SDA  is our courier for all shipments in Italy . Delivery is guaranteed on the 2nd working day for orders placed by 11.00 a.m.  GMT. Working days are Monday to Friday.

4.2 No liability can be attributed to MOTHERLAND FOOD Srl in case of delays in ordering or delivery of what is ordered, due to the courier
At the time of delivery of the goods by the courier, the Consumer is obliged to check that the packaging is intact, not damaged, neither wet nor otherwise altered, even in the closing material (adhesive tape or metal strips).

4.3 Any damages must be immediately disputed by the courier who carries out the delivery. Upon signing the courier document, the Consumer will not be able to challenge any of the external features of the delivery.

4.4 Products purchased on vituliashop.com will be delivered to the address indicated by the Consumer during the purchase procedure in the “Shipping Data” field. In the event of a delivery failure due to the wrong destination address indicated on the purchase order by the consumer, the storage and return costs of products will be charged to the consumer.

 

5. Payments Methods

Payments of the product prices and relevant costs for shipping and delivery must be made using one of the procedures indicated on the order form on vituliashop.com

Vituliashop.com  accepts the following payment methods:

– PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

– Bank transfer: For bank transfer please read the data below.

In this case you must notify us your payment by e-mail to info@vituliashop.it  within 3 days from the purchase. The  purchased products will be ready for shipping after our bank will receive your payment. If after 3 days after  we receiving the order purchase our bank don’t receive any payment  the order will be cancelled and the products will be available for other clients.

Company: MOTHERLAND FOOD Srl

Bank: UNICREDIT

IBAN: IT69T0200804404000104101851

BIC/SWIFT: UNCRITM1580

CC n. 000104101851

Consumer must indicate the date and order number in the transfer order, which can be found in the confirmation email (eg “Order 01/01/17 No. 100012345”).

-Cash on Delivery: At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank or postal account. This payment method has an additional cost of  EURO 5,00 or £5.00

 

6. Invoice

The  invoice will be included in your package.

Unfortunately we are unable to modify invoices which have already been issued.

In order to avoid export issues and delivery delays, the products and prices listed on the invoice must match the actual contents of your package.

 

7. Consumer Rights, Exchanges and Return of Products, in accordance with consumer protection legislation.

In accordance with consumer protection legislation, you have the right to cancel your contract with MOTHERLAND FOOD Srl in relation to products purchased from vituliashop.com, without any penalty and for any reason – except for the products mentioned at point numeb 7.4 “f” letter below–  by notifying MOTHERLAND FOOD Srl in writing using this  Form within fourteen ( 14) calendar days, beginning on the day you receive the products. 

7.1 The cancellation Form, compiled and signed, must be send by post to the following address: Motherland food Srl via Alessandro Turco, 93 -88100 Catanzaro

7.2 After receiving your cancellation form, you will receive a full refund of the price of the products except for the delivery costs.

7.3 You should return the products to MOTHERLAND FOOD Srl within fourteen (14) calendar days of the date you notify MOTHERLAND FOOD Srl of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.4 The right to return – in addition to compliance with the terms and procedures above – is exercised properly when the following conditions have also been met:

  1. the products should be returned in not have been used, or damaged;
  2. the products should be returned, complete. if you want to return a kit or a gusto box, it should include all of its components;
  3. the products should be returned to Motherland Food srl within fourteen (14) calendar days of the date you notify us of your decision to cancel.
  4. Refund will be made using the same payment method used by the Customer, unless he has expressly requested a different mode of payment . In the case of a wire transfer or payment, the customer will be required to provide the banking coordinates on which to obtain the repayment (account holder, name and address of the Bank and IBAN).
  5. Products must be returned in the same box as they were received.

 

7.5 The right of withdrawal is excluded in the following cases, pursuant to art. 59 d.lgs 21/2014:

  • Customized or clearly customized products;
  • Sealed products that can not be returned for health or health reasons or which were opened after delivery.

 

8. Products  returned because they are damaged, defective or incorrect

In case of defects in Products compliance sold by MOTHERLAND FOOD Srl, Consumer must immediately contact us by phone +39 0961 1893248 or +39. 3930327827 or sending a notice to customer@vituliashop.it

8.1 If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us  refunding your return postage costs). ; except for the products mentioned at point numeb 7.4 “f” letter below– 

8.2 You must notify MOTHERLAND FOOD Srl of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt.  You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation,  we may have a right of action against you for compensation.

 

9. Claims

Any claims should be sent to MOTHERLAND FOOD Srl by email to customer@vituliashop.it or in writing to MOTHERLAND FOOD Srl Via Alessandro Turco, 93-88100 Catanzaro (CZ) ITALY

We respond to all requests received within a maximum of 7 working days.

 

10. Online resolution of consumer disputes

Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr

 

11. Governing Law  

These General Terms and Conditions of Sale are governed by Italian lawand in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.

For settlement of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders the territorial jurisdiction is exclusively that of the Foro di Catanzaro, any other competent forum excepted.

 

12.Changes and Updates

The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on vituliashop.com

According to Article 1341 c.c. The Consumer declares that he has read and specifically accepted the following articles of these General Conditions: 1.Our Business Policy; 2.Choose and order the Products; 3.Product Informations; 4.Shipping and Delivery of the Products; 5. Payments Methods; 6.Invoice; 7.Consumer Rights,  Exchanges and Return of Products; 8 Products returned because they are damaged, defective or incorrect; 9.Claims; 10.Online resolution of consumer disputes;11.Governing Law; 12. Changes and Updates.